Help Center

Musician's Tees will accept, for return or exchange, items that are purchased off our website within 10 days of the purchase under the following conditions:

• There is no visible signs of damage
• All original packaging is intact
• Any sign of damage will compromise 
• Musician's Tees guarantee Item(s) cannot be returned or exchanged after 10 days of purchase.
• To complete your return, we may require a receipt or proof of purchase (order confirmation email) with your order number.
  For all returns of exchanges please contact support@musicianstees.com and provide them with your order number and reason for return or exchange. They will handle your request based on the rules stated in this page.
  

Musician's Tees provides shipping services to the contiguous 48 states and Washington D.C.

Order Fulfillment:

Unless otherwise indicated on the product page, for in-stock orders, our fulfillment team is given up to 3 business days to pick, pack, and ship orders.

Shipping Timing:

Shipping options and associated costs are displayed during the order checkout process. Once an order is processed, we immediately dispatch it, and you should receive your products within 2 to 7 business days.

Order Tracking:

Orders may be tracked at this link using the tracking number which will be sent via email at the time of shipment. Please note for orders shipped via DHL, browser security settings may need to be adjusted to view their tracking page.

Shipping Updates:

Fulfillment and shipping updates will be sent to the email address used to place the order as the order is processed.

Our Incomplete Orders/Missing Items Policy is designed to address and rectify orders that arrive with missing items or components. If such a situation occurs, Musician's Tees will process a replacement for the affected items. The Incomplete or Missing Item Claim Window is set at 10 days, with the claim window for missing items starting from the date the order was marked as delivered.

You can also read about our shipping protection here.

At Musician's Tees, we strive to provide excellent customer service and resolve any issues that may arise. This policy outlines our guidelines and procedures regarding chargebacks initiated by customers. By making a purchase, you acknowledge and agree to the following provisions:

1. Contact Customer Support First:

a. If you encounter any issues with your purchase, we strongly encourage you to contact our customer support team first.

b. Our customer support representatives are dedicated to resolving any concerns or disputes in a timely and efficient manner.

c. We believe that open communication and collaboration can often lead to a satisfactory resolution without the need for a chargeback.

2. Chargeback Fees:

a. In the event that a chargeback is initiated without prior contact with our customer support team or is deemed to be frivolous or fraudulent, we reserve the right to charge a chargeback fee to cover administrative and processing costs.

b. The chargeback fee amount will be communicated to you before it is charged, and it will be deducted from any refund amount, if applicable.

3. Chargeback Validity:

a. A chargeback is an option provided by your financial institution to dispute a transaction and request a refund.
b. It is important to note that initiating a chargeback without prior contact with our customer support may lead to delays in resolving your issue and can negatively impact our ability to provide quality service.

4. Chargeback Investigation:

a. Upon receiving a chargeback notification, we will be notified by our payment processor or financial institution.

b. We will conduct a thorough investigation into the transaction, including reviewing order details, communication history, and any supporting documentation provided by both parties.

c. As we are beholden to timelines provided by issuing banks, the investigation process may take up to several weeks. We appreciate your patience during this time.

5. Resolution and Refunds:

a. If the chargeback is deemed valid and supported by sufficient evidence, we will comply with the decision made by the financial institution.

b. If the chargeback is resolved in our favor, any refund issued by us will be reversed, and the original transaction will be reinstated.

At Musician's Tees, we believe in providing exceptional value to our valued customers. To enhance your shopping experience and reward your loyalty, we offer the following discount policy:

Promotional Discounts:

We frequently run promotional campaigns and offer discounts on selected products or categories. These discounts may be communicated through our website, email newsletters, social media channels, or other marketing channels. Promotional discounts may be percentage-based (e.g., 20% off) fixed amount-based (e.g., $10 off), or presented as offers for gifts with purchase.

Seasonal Sales:

During special occasions and festive seasons, we may hold seasonal sales events. These events feature attractive discounts and special offers on a wide range of products. Keep an eye out for our announcements to take advantage of these limited-time opportunities. 

Volume Discounts:

For bulk purchases or orders exceeding a certain quantity, we offer volume discounts. These discounts are designed to provide cost savings for businesses, organizations, or individuals making large purchases. Please contact our customer support team for more information on volume discounts.

Special Offers:

Periodically, we may introduce special offers in collaboration with our partners or as part of strategic initiatives. These offers could include bundle deals, buy-one-get-one-free promotions, or special discounts on specific products. Stay tuned for these exciting opportunities!

Coupon Codes:

Coupon codes are periodically issued by Musician's Tees. These codes can be applied during the checkout process to avail additional discounts on eligible products or orders. Coupon codes may be distributed through various marketing channels or as part of exclusive promotions.

Terms and Conditions:

• Discounts cannot be combined unless explicitly stated.
• We do not accept requests to retroactively apply discounts to purchases outside of the offering period.
• Discounted prices apply only to eligible products during the specified promotion period.
• Discounts do not apply to taxes, shipping fees, or any additional charges unless stated otherwise.
• We reserve the right to modify or cancel any discount, promotion, or policy at our discretion.
• In case of suspected misuse or fraudulent activity, we reserve the right to refuse or cancel discounts.
• The discount policy is subject to change without prior notice. The updated policy will be reflected on our website.